First off, it seems like there are *multiple* “Dossier” apps. Seriously. We’ve got one that’s supposed to organize customer convos, syncing stuff from email, website chats, and all that jazz. Basically, it’s trying to be your super-organized customer service sidekick, which, tbh, sounds kinda useful if your inbox is a total dumpster fire like mine usually is.
Then there’s this other “Dossier” that’s all about competency management. Think employee skills, training, and making sure everyone’s up to snuff. Cloud-based, LMS-compatible… blah blah blah, corporate jargon alert! But hey, if you’re managing a bunch of employees and need to keep track of who knows what, maybe it’s your jam. I mean, trying to remember if Sarah in accounting actually finished that Excel training course is a pain, right?
And get this, there’s a “Dossier Mobile” app too! From what I can gather, it lets you interact with the whole “Dossier environment” (whatever *that* means) from your phone. So, presumably, you can stalk… I mean, *check* on your employees’ progress while you’re, like, waiting in line for coffee. No judgment, we’ve all been there.
Now, here’s where it gets a little confusing. I also saw something about “Dossier ProFile” and signing up for emails. Is that another thing entirely? Or is it just a feature of one of the other Dossiers? Honestly, I haven’t got a flippin’ clue. The information online is kinda scattered, and frankly, my brain hurts from trying to piece it all together.
Personally, I think the customer conversation organizer sounds kinda neat. I could see myself using that to wrangle all the emails and messages I get. The competency management thing? Eh, not my cup of tea. Too much corporate-y stuff for my liking. But hey, different strokes for different folks, right?
